Frequently Asked Question's

• Q. Is there a deposit payable when making a booking?
  
  A. No. We do not charge a deposit for your booking, so if it rains and we need to cancel your booking it won't cost you a penny.
  
  
   
• Q. What time can we have the inflatable delivered?
  
  A. Any time you like, depending on our schedule, book early for your pick of delivery slots.
  
  
   
• Q. Can I hire a bouncy castle for my wedding reception?
  
  A. Yes, you can hire for any occasion you wish, there may be an extra charge for hire after 5pm, so for evening receptions, please ask about our wedding packages. 
  
  
   
• Q. How do I make a booking?
  
  A. Simply contact us via the information on this website and check our availability, we will then provisionally book the castle of your choice for 7 days. You will be sent all the necessary paperwork immediately, once this is completed and returned to us, your booking will be confirmed with you.
  
  
   
• Q. Why should I hire a bouncy castle from Totally Bouncy?
  
  A. All our inflatables are made in the UK with top quality materials to ensure they perform to a high standard. You will also receive a hassle free service from our friendly, family run company. We are also fully insured for your safety.
  
  
   
• Q. Why should I hire an inflatable from a company who is a member of the British Inflatables Hirers Association (BIHA)?
  
  A. Members of the BIHA our bound by a code of conduct, the members share important information regarding various aspects of inflatable related topics. These two things ensure that a professional and quality service is offered.
  
  
   
• Q. What days can I hire?
  
  A. You can hire from us any day of the year. Certain days may incur an extra charge. It may also be necessary to deliver your inflatable the day before (at no extra cost), this will be confirmed with you at the time of booking.
  
  
   
• Q. What can I do if the rental location doesn't have an electrical supply, like a field or playground?
  
  A. We can supply you with a generator to power up to two castles at the same time. Due to the maintenance and extra cost to purchase a generator there will be a small extra charge for this service which will depend on the event information, date etc.
  
  
   
• Q. What happens if it rains on the day of hire?
  
  A. We understand that the weather in the UK can be very unpredictable and therefore if the weather is bad on the day of your function, we will happily cancel your booking and you will not be charged a penny. If it is raining prior to delivery, we will contact you by telephone to discuss what you would like to do. We will not install a castle in anything worse than a light shower, this is for the safety of your party.
  
  
  
   
• Q. What does the hire charge include?
  
  A. We will deliver, install and test all equipment prior to use. We will also answer any questions you may have and we will be on-call for the period of your hire (just in case). We also assess the best and safest location to install your castle and ensure that any cables are routed as safely as possible to minimise any risk of tripping. We always supply safety mats with all castles.